“The woven storage baskets have finally made our living room feel pulled together. They’re sturdy enough for blankets, but light enough to move around when we have guests.”
Maya Chen
Verified customer
Shipping policy
Shipping Policy
Last Updated: October 9, 2026
Avenlora Furniture aims to provide a clear and reliable shipping experience. Please review the following information before placing an order.
1. Order Processing
Orders are processed after payment has been successfully confirmed. Processing time may vary depending on product availability, order volume, fulfillment arrangements, and other operational factors.
Processing time before dispatch is separate from transit time unless otherwise stated on the relevant product page or at checkout.
If an unexpected issue affects fulfillment, we will make reasonable efforts to notify you using the contact information provided with your order.
2. Shipping Methods and Estimated Delivery Times
Depending on product availability, destination, and the shipping services available for your order, the following estimated transit times may apply.
Standard Shipping: 7–15 Business Days
Estimated transit time is 7–15 business days after dispatch for orders eligible for this option.
Extended Transit Shipping: 15–30 Business Days
Estimated transit time is 15–30 business days after dispatch for orders requiring a longer transit period.
Overall Estimated Delivery Window: 7–30 Business Days
The applicable estimate will be communicated through the relevant product page, shipping option, or checkout information.
Business days exclude weekends and applicable public holidays. These timeframes are estimates, not guaranteed delivery dates. Additional processing time may apply before dispatch.
3. Shipping Costs
Available shipping options and applicable charges will be displayed at checkout before payment is completed.
Any free-shipping offer is subject to the conditions clearly stated on our website. We will not represent shipping as free if mandatory shipping charges are payable by the customer.
4. Order Tracking
Where tracking is available, tracking details will be sent by email after dispatch.
Please allow time for the carrier's tracking system to update. If you have not received tracking details or your tracking status has not updated for an extended period, contact hoomansa.mala@gmail.com.
5. Shipping Delays
Delivery may be affected by customs clearance, carrier capacity, severe weather, public holidays, incorrect addresses, or other unexpected circumstances.
If we become aware of a significant delay, we will make reasonable efforts to notify you and provide available information.
If we cannot fulfill an order within the applicable timeframe, we will communicate the delay and any available options, including cancellation and a refund where required by law.
6. International Orders and Customs Charges
Depending on the destination and fulfillment location, international orders may be subject to import duties, customs charges, taxes, or other fees imposed by local authorities.
Unless expressly stated otherwise at checkout, these charges are not included in the product price or shipping fee and may be payable by the customer.
Applicable consumer protection laws will prevail where they require a different arrangement. Customs processing may also extend delivery times.
7. Third-Party Fulfillment
Where orders are fulfilled by a third-party supplier or fulfillment partner, products may be dispatched from a location different from the customer's destination country.
Where required, we will provide relevant fulfillment and shipping information so customers can make informed purchasing decisions.
8. Shipping Address Changes
Please check your shipping address carefully before completing your purchase.
If you need to correct an address, contact us as soon as possible. We cannot guarantee changes once an order has entered fulfillment or has been dispatched.
9. Missing, Damaged, or Incorrect Orders
If an order is missing, damaged, or incorrect, contact us at hoomansa.mala@gmail.com with your order number and relevant details. Photographs may help us assess the issue.
We will review the circumstances and work toward an appropriate resolution under our Return and Refund Policy and applicable law.
10. Contact
Avenlora Furniture
Website: https://avenlorafurniture.com
Email: hoomansa.mala@gmail.com
