Return and Refund Policy

Last Updated: October 9, 2026

At Avenlora Furniture, we value our customers and aim to provide a straightforward shopping experience. We offer a 30-day return and exchange policy, including free returns and exchanges under the conditions described below.

1. Return Window

You may request a return or exchange within 30 days of receiving your order.

To begin the process, please contact our customer service team before sending any item back. We will provide the appropriate instructions and confirm the return destination.

Items should generally be unused and returned in their original condition with included accessories and packaging where reasonably possible. These conditions do not limit any mandatory rights relating to defective, damaged, incorrect, or misdescribed products.

2. Free Returns and Exchanges

We offer free returns and exchanges for eligible requests made within the 30-day return window.

For approved returns, we will provide return instructions and arrange or authorize an appropriate return method without charging the customer a return shipping fee.

Please obtain authorization and return instructions before shipping an item back. Do not send returns to an unconfirmed address.

3. How to Request a Return

Please email hoomansa.mala@gmail.com with the following information:

• Your order number.

• The product you wish to return or exchange.

• The reason for your request.

• Photographs or other supporting information, if relevant.

Our team will review your request and explain the next steps.

4. Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, incorrect, or materially different from its description, please contact us promptly.

Include your order number and photographs of the item and packaging, if available. We will assess the issue and offer an appropriate resolution, which may include a replacement, exchange, repair, or refund, depending on the circumstances and applicable law.

We will not charge return shipping fees for eligible claims that we are responsible for handling under this policy or applicable law.

5. Refund Processing

After we receive the returned item or complete the necessary review of your claim, we will notify you of the outcome.

Approved refunds will generally be issued to the original payment method. We aim to initiate approved refunds within 5–10 business days. Your bank, card issuer, or payment provider may require additional time to post the funds.

If your refund has not appeared after the applicable processing period, please contact us at hoomansa.mala@gmail.com.

6. Exchanges

Exchange requests must be submitted within 30 days of delivery. Exchanges are subject to product availability.

If the requested replacement is unavailable, we will contact you to discuss an appropriate alternative or refund, as applicable.

7. Order Cancellations

If you wish to cancel an order, contact us as soon as possible. We will make reasonable efforts to cancel orders that have not entered fulfillment or dispatch.

Once an order has shipped, cancellation may no longer be possible. You may still request a return under this policy or exercise any applicable statutory cancellation rights.

8. Missing or Late Refunds

If you have not received an approved refund, please check your payment account and contact your bank or payment provider if necessary. If the refund remains outstanding, email us with your order number and relevant details.

9. Statutory Rights

This policy does not exclude or restrict any mandatory consumer rights. Where applicable law provides additional rights concerning cancellations, faulty goods, refunds, repairs, or replacements, those rights will prevail.

10. Contact Information

Avenlora Furniture

Website: https://avenlorafurniture.com

Email: hoomansa.mala@gmail.com